On October 9, 2026, the Directorate General of Shipping (DG Shipping) in India announced Circular 67 of 2026, mandating the display of the DGMA (Directorate General of Maritime Administration) 24×7 grievance redressal contact information. This initiative aims to ensure that all seafarers, trainee seafarers, and maritime stakeholders have access to the grievance mechanisms available under DGMA.
Requirements for Maritime Training Institutes
Maritime Training Institutes (MTIs) and Recruitment and Placement Service Licensees (RPSLs) are required to publicly display the DGMA grievance redressal information in both English and Hindi. Additionally, they are encouraged to provide this information in local languages understood by seafarers and trainees who frequent their institutions. The intention behind this measure is to foster better awareness, comprehension, and accessibility of the grievance redressal mechanism.
Display Guidelines
According to the circular, the contact information should be placed in visible locations such as the main entrance, reception areas, student notice boards, and any areas frequently accessed by seafarers and trainees. The information should be displayed in a clearly visible and legible format to ensure maximum accessibility for all visitors.
Compliance with these instructions will be subject to verification during inspections, audits, and monitoring exercises conducted by the DGMA. The circular also provides specific contact channels for grievance-related assistance, including a national toll-free helpline, an international toll-free number, a WhatsApp helpline, and an email option.
Why It Matters
This initiative by the Directorate General of Shipping highlights a critical effort to enhance communication and support for seafarers and maritime personnel. By mandating the display of grievance redressal mechanisms, it ensures that seafarers have clear and immediate access to the necessary support systems during their training and service. Effective resolution of grievances is vital for maintaining morale, safety, and operational efficiency within the maritime sector. Operators and training institutes must ensure compliance as inspections may impact their licensing and operational status. Continued attention to safeguarding seafarer welfare will remain a priority, making increased awareness and availability of grievance channels essential.
